Late for Lunch

One day, Laura finds herself waiting for a friend who is late for lunch. She becomes frustrated. Suddenly, she recalls a lunch four months earlier when she was the one that was late. Instead of getting angry at her friend, Laura elects to model the wonderful words used with her when she was late. The point of the story is “frame your feedback to fit the facts.”


Lori offers practical, results-driven business storytelling training, keynotes, and consulting. For 26 years, she's also advised enterprises on strategy and organizational change. Listen to Lori speak about the "Power of Story"